Refund and Returns Policy

1. General Policy

At primego, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, accessories, and documentation intact. Items that are damaged, altered, or missing components will not be eligible for a refund.

2.3. Non‑Refundable Items

• Gift cards or store credit.
• Personalized or custom‑made products.
• Products marked as final sale.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.

3.3. Inspection and Refund

After we receive the returned item, it will be inspected within 5 business days. If the return meets the eligibility criteria, a refund will be issued to the original payment method. Refunds may take up to 10 business days to appear on your statement, depending on your bank.

4. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Notify us promptly of any issues with your order.
• Securely package returned items to prevent damage during transit.

6. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

7. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: PrimeGo Store, 123 Commerce Blvd, Suite 100, Dallas, TX 75201, USA